Privacy Policy

We collect information you provide directly to us, information generated through your use of our services, and limited information from trusted third-party sources.

• Account Data: Name, business email, company details, billing contacts, and account credentials.
• Service Data: Project metadata, configuration preferences, workspace activity, and uploaded files under customer control.
• Device and Usage Data: Browser type, IP-derived region, session identifiers, page interactions, and diagnostic logs.
• Communication Data: Support requests, chatbot transcripts, implementation notes, and feedback submissions.
• Compliance Data: Fraud prevention flags, audit records, and lawful verification details where required.

We process personal information to provide and maintain our products, support customers, meet legal obligations, and improve platform performance and reliability.

• Deliver requested services, onboard teams, and manage subscription plans.
• Authenticate access, prevent abuse, and monitor platform integrity.
• Respond to support inquiries and resolve technical incidents promptly.
• Analyze feature adoption and service quality to inform product enhancements.
• Send product, policy, and operational communications relevant to your account.

Where required, we rely on consent, contract performance, legitimate interests, or legal obligations as our legal basis for processing.

Propelify uses cookies and similar technologies (such as local storage and pixel tags) to maintain secure sessions, remember preferences, and improve user experience.

• Essential Cookies: Required for login, security controls, and core product functionality.
• Performance Cookies: Help us understand page performance, feature usage, and reliability trends.
• Preference Cookies: Save selected settings to streamline return visits.
• Optional Analytics: Enabled in accordance with applicable consent requirements.

You can manage cookies through browser settings; however, disabling certain cookies may affect service functionality.

We do not sell personal information. We share data only when necessary to provide services, fulfill legal obligations, or protect rights, safety, and platform integrity.

• Service providers that support hosting, payment processing, security monitoring, and customer support operations.
• Professional advisors, auditors, and legal counsel under confidentiality obligations.
• Authorities or regulators when required by law, court order, or enforceable legal process.
• Successors in case of merger, acquisition, reorganization, or asset transfer, subject to continuity protections.

All sharing is governed by contractual safeguards and access controls aligned to least-privilege principles.

Propelify may integrate with third-party platforms to support workflows and customer-selected use cases. When you connect an integration, corresponding data may be exchanged.

• Integration behavior is governed by your configuration, access scopes, and administrator controls.
• Third-party providers process data under their own privacy terms and security obligations.
• We recommend reviewing external privacy notices before enabling non-essential integrations.

Propelify is not responsible for data handling practices of third-party services that operate independently from our platform.

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

• Encryption in transit using TLS and encryption at rest for critical data stores.
• Role-based access controls, MFA policies, and auditable privilege management.
• Continuous vulnerability management, threat monitoring, and incident response procedures.
• Regular backup strategies and tested recovery controls for service resilience.

No security program can guarantee absolute security, but we maintain controls consistent with modern enterprise SaaS standards.

We retain personal information only as long as needed for business purposes, contractual obligations, legal requirements, and dispute resolution.

• Active customer records are retained for the duration of account usage and service delivery.
• Operational logs are retained for limited periods based on security and diagnostics needs.
• Billing and compliance records are maintained where required by accounting or regulatory law.
• Data is deleted or de-identified when no longer necessary, subject to lawful retention exceptions.

Depending on your location and applicable law, you may have rights related to your personal information and how it is processed.

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete records.
• Request deletion where retention is no longer required.
• Object to certain processing activities or request restriction.
• Request data portability in a structured, commonly used format, where applicable.
• Withdraw consent for consent-based processing at any time.

To exercise rights, contact us using the details provided below; we may need to verify identity before completing sensitive requests.

Propelify products are intended for business and professional use and are not designed for children under 13 years of age, or equivalent minimum age in relevant jurisdictions.

• We do not knowingly collect personal information from children.
• If we learn that child data was submitted without valid authorization, we will take steps to delete it.
• Parents or guardians who believe data has been submitted can contact us directly for prompt review.

Because we operate globally, personal information may be transferred to and processed in countries other than the one where it was originally collected.

• Transfers are supported by legal mechanisms such as contractual safeguards and equivalent protective measures.
• Access is limited to authorized personnel and approved processors with defined obligations.
• Security controls remain in effect regardless of processing location.

We continuously evaluate transfer frameworks and update controls to maintain lawful and responsible processing.

We may update this Privacy Policy from time to time to reflect legal, technical, and business developments or service improvements.

• Material updates will be communicated through website notices, in-app messaging, or direct account communications where appropriate.
• The “Last Updated” date will always indicate the effective revision timeline.
• Continued use of our products after updates take effect indicates acknowledgement of revised terms.

If you have questions about this Privacy Policy, our data practices, or would like to exercise your privacy rights, please contact our privacy team.

• We aim to acknowledge requests promptly and respond within timeframes required by applicable law.
• For security, identity verification may be requested before completing sensitive requests.
• Enterprise customers may also contact their account administrator or customer success representative for coordinated support.